Returns & exchanges

At Karlien Kiddies, we take pride in the quality and care that goes into every garment. We want you to love your purchase, and we understand that sometimes an exchange or return may be necessary.

Exchanges

We happily accept exchanges under the following conditions:

Exchanges must be requested within 14 days of receiving your order.
Items must be unworn, unwashed and in their original condition, with all original tags still attached.
Exchanges are subject to stock availability.
All courier costs associated with an exchange are the customer’s responsibility.
Please contact us with your order number, the item you wish to exchange and your preferred replacement size.

Please note: Exchanges are offered for incorrect sizing or a change of preference, provided the above conditions are met.

Returns

We carefully inspect our garments before dispatch. However, should you receive an item that is faulty or does not meet our quality standards, we are happy to assist.

Return requests must be submitted within 7 days of receiving your order for assessment under our standard returns process.
A valid reason for the return must be provided.
For faulty garments, photographic evidence showing the defect must accompany your request.
Returns are subject to approval by Karlien Kiddies, without affecting your statutory consumer rights.
Once approved, the item must be sent back to Karlien Kiddies within 14 days of receiving your order, unless otherwise arranged.
For approved returns involving manufacturing defects, such as loose stitching or faulty workmanship, Karlien Kiddies will cover the courier costs.
Once the garment has been received and inspected, an approved refund will be processed.

Please note: If an item is simply too big, too small or not the preferred fit, we encourage customers to request an exchange rather than a return.

Important information

For voluntary exchanges, garments must be in their original condition with tags attached.

Items showing signs of wear, washing, alterations or customer-caused damage will not qualify for a voluntary exchange.

Nothing in this policy limits your rights under applicable South African consumer protection legislation. Statutory cancellation and defective-goods rights, including applicable refund, repair or replacement remedies, remain available regardless of our standard return and exchange timeframes.

How to request a return or exchange

Please contact Karlien Kiddies with:

Your full name and order number.
The item you wish to return or exchange.
Your reason for the request.
Clear photographs if the item is faulty.

Our team will review your request and provide further instructions.

Thank you for supporting Karlien Kiddies! 🤍