Questions & answers
Ordering, delivery, sizing and your account. Can't find what you're looking for? Send us a message.
Ordering & payment
How do I pay?
Payment is handled by Paystack, so you can pay securely by card. Your card details go straight to Paystack and never touch our website.
Do I need an account to order?
No, you can check out as a guest. An account simply keeps your orders, addresses and wishlist in one place.
Can I change or cancel my order?
Get in touch as soon as you can with your order number and we’ll do our best to help. Contact us
Delivery
Where do you deliver?
We deliver anywhere in South Africa.
How long does delivery take?
Orders usually arrive within 3-5 business days. We'll email you as soon as your order ships, with tracking details.
How much is delivery?
Delivery is R 150 per order.
How do I track my order?
We email you tracking details when your order ships. You can also check on it any time with your order number and email address. Track an order
Returns & exchanges
Can I return or exchange something?
Yes. You can exchange an item within 14 days of receiving your order, as long as it’s unworn, unwashed and still has its tags (subject to stock; the courier costs for an exchange are yours). If an item is faulty, let us know within 7 days, with photos. Send us your order number, the item and the size you’d like instead. Your rights under South African consumer law always apply. Returns & exchanges policy
What if something arrives damaged or isn’t what I ordered?
We’re sorry! Please contact us within 7 days of receiving your order, with your order number and a photo, and we’ll put it right. If it’s a manufacturing fault, we cover the courier costs. Contact us
Sizing
Which size should I choose?
A size guide is on its way. Until then, send us your child’s age and height and we’ll gladly help you choose. Ask about sizing
Care
How should I wash the clothes?
Follow the care label inside each piece. If you’re unsure about something, just ask us.
Your account
I forgot my password. What now?
Choose "Forgot password" on the sign-in page and we'll email you a link to set a new one. Sign in
Where can I see my past orders?
Sign in and open your account: every order you placed while signed in is listed there. Orders placed as a guest can be checked with the order number and email address. Your account
Still have a question?
Send us a message and we'll get back to you as soon as we can.
